Privacy Policy

This Privacy Policy explains how Exotic Crew ("we", "us") collects, uses, and protects information when you visit exoticcrew.co or place an order with us. By using our website, you agree to the practices described here.

Information We Collect

When you visit our store we automatically collect device and usage data — IP address, browser type, pages viewed, referring site, and similar information that helps us understand how the site is used.

When you place an order, contact us, or sign up to our newsletter, we collect information you provide directly, including:

• Name, email address, phone number
• Shipping and billing addresses
• Payment details (processed securely by our payment provider — we never see or store full card numbers)
• Order history and product preferences
• Messages you send us through the contact form, email, or social DMs

Checkout Information

Payment processing is handled by our payment provider. Card details are sent directly to them through an encrypted connection and are not stored on our servers. We retain a record of the transaction (amount, last 4 digits, authorization status) for accounting, fraud prevention, and refund purposes.

Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand site performance, and personalize your experience. You can disable cookies in your browser settings — some features (cart, checkout, account) may not work fully if you do.

See our Cookie Policy page for the full breakdown of which cookies we use and why.

Analytics

We use privacy-respecting analytics tools to measure site traffic, page performance, and conversion. These tools may set cookies or use similar identifiers. We do not sell analytics data, and we do not use it to identify you individually outside of your own account.

Email Marketing

If you opt in to our newsletter or check the marketing consent box at checkout, we may send you product launch announcements, restock alerts, and promotional offers. Every email has a one-click unsubscribe link, and we will stop sending you marketing emails immediately if you ask.

Third-Party Services

We share data only with service providers required to run the store, including:

• Payment processors (to charge your card)
• Shipping carriers (to deliver your order)
• Email service providers (to send order confirmations and marketing emails)
• Analytics providers (to measure site performance)
• Customer support tools (to respond to your messages)

Each of these providers is contractually required to protect your data and use it only for the services they perform for us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request a correction to inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Object to or restrict certain types of processing

To exercise any of these rights, email exoticcrewteam@gmail.com and we will respond within 30 days.

Data Protection & Retention

We use industry-standard security measures — encrypted connections (HTTPS), restricted internal access, and secure third-party providers — to protect your information. We retain order data for as long as is necessary to fulfill our legal, accounting, and customer-service obligations. Marketing data is retained until you unsubscribe.

Children

Our store is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the latest version. Material changes will be communicated by email or a notice on the site.

Contact Us

Questions, requests, or complaints about how we handle your data? Email exoticcrewteam@gmail.com and we'll get back to you within 24 hours.