Free US shipping on orders over $75Order by 2pm ET — ships same dayHard-to-find flavors curated from around the worldNew flavors dropped every week100% satisfaction guarantee — freshness promisedUse code WELCOME10 for 10% off your first orderFree US shipping on orders over $75Order by 2pm ET — ships same dayHard-to-find flavors curated from around the worldNew flavors dropped every week100% satisfaction guarantee — freshness promisedUse code WELCOME10 for 10% off your first order
Exotic CrewExotic Crew

Refund Policy

Last updated: March 2026

Refund Eligibility

We accept returns and offer full refunds within 30 days of delivery for items that meet our return criteria.

  • Items must be in original condition with tags attached
  • Items must be unworn, unwashed, and undamaged
  • Original packaging should be included when possible

Non-Refundable Items

Certain items are not eligible for refunds:

  • Sale or clearance items (final sale)
  • Gift cards
  • Downloadable products
  • Personal care items

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Late or Missing Refunds

If you haven't received your refund after 7 business days, first check your bank account, then contact your credit card company. If the problem persists, please contact us at exoticcrewteam@gmail.com.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return and place a new order for the item you want.