RefundPolicy

We want every box to land in perfect shape. If something is off, we make it right — fast. Here is how refunds and replacements work at Exotic Crew.

Damaged, Crushed, or Wrong Items

If your order arrives damaged, crushed, expired, or wrong, email us within 7 days of delivery with a photo of the item and the packaging. We will send a free replacement or issue a full refund within 24 hours. You do not need to ship the damaged item back.

Unopened Returns

Sealed, unopened items in original condition can be returned within 14 days of delivery. Buyer covers return shipping. Once we receive and inspect the return, your refund is processed within 5–10 business days to your original payment method.

Non-Refundable Items

For food safety reasons, the following cannot be returned or refunded once delivered in good condition:

• Opened snacks, drinks, or packs
• Custom Build-Your-Box orders (unless damaged or wrong on arrival)
• Gift cards
• Items marked Final Sale or Last Chance

Refund Processing

Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank, it can take an extra 1–3 days to show up on your statement.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check your bank account, then contact your card issuer. If the problem persists, email us at exoticcrewteam@gmail.com and we will track it down with our payment processor.

Exchanges

Want to swap a flavor in an unopened pack? Email us within 7 days of delivery and we'll work it out. For variety boxes and Build-Your-Box orders, exchanges aren't available — that's kind of the fun.

How to Start a Refund

Email exoticcrewteam@gmail.com with your order number, a short description of the issue, and (if damaged) a photo. We respond within 24 hours, usually faster.